How can we help?
About Elderi
Yes! Elderi is an Australian-owned and operated company, with our head office based in Queensland.
We have partnered with Infinity Wellness Group, who have compounding pharmacy locations in both Adelaide and Brisbane.
No, we do not have a physical store. Our online-only services are offered to provide our customers with convenient, easy to access Integrative Medical Solutions, supplements, Expert Consultations and pathology. Our Expert Consultations, including pathology reviews, are done over video calls. All of our products and medications are compounded to order and dispatched to our patients with express courier services.
Yes, all of our products (including hormones, medications and peptides) are made in Australia. Our partnered compounding pharmacies are Australian-approved, licensed sterile compounding pharmacies that are strictly regulated by national standards.
Yes, all Elderi doctors are registered and licensed practitioners per regulations from the Australian Health Practitioner Regulation Agency (AHPRA).
At Elderi, we offer Integrative Medical Solutions and supplements specifically formulated to help treat underlying health concerns for women and optimize their wellbeing. Our products are designed to help patients achieve their health and wellness goals in the following areas:
- Weight Management
- Emotional Wellbeing
- Age Defiance
- Sexual Vitality
- Healing & Restoration
- Immune Resilience
- Muscle Conditioning
- Neuro Enhancement
- Intimate Care
- Topical Wellness
Elderi was founded to support Australian women at all stages of life, through tailored supplementation, hormones, and wellness programs. It’s our mission to ensure these patients are looked after with deep dignity and respect.
We use science-backed treatments that go beyond traditional medicine to make lasting positive changes. By customising and tailoring our treatment plans, we avoid the standard “one pill fixes all” approach. Our focus is on treating and supporting the underlying concerns causing symptoms, not just the symptoms alone.
Our full medical team includes doctors, pharmacists, naturopaths, scientists, and compounders, alongside product specialists, wellness experts, and a dedicated admin/support team. Elderi is part of a wellness brand collective that has been leading the industry for the past 14 years. Our wellness solutions are unique to our brand and not available from other companies.
Our unwavering commitment to women’s health and wellbeing drives us to continually innovate and provide the highest quality care. At Elderi, we take the time to assess the whole picture, ensuring every woman feels valued and supported throughout her journey. Join us and experience a personalised path to optimal health, exclusively designed for you.
Order Process
Yes, you will need to complete our registration process and become an Elderi patient to finish placing an order.
As a guest, you can view our complete range of supplements and add them to your cart; however, during the checkout process, you will be prompted to complete your registration.
You can view our full range of supplements and add them to your cart as a guest. During checkout, you will have to complete the registration process to place your order.
Our medical products are currently only available after consultation with our medical team.
Once you have registered and completed an Expert Consultation, our doctor will review your medical history and provide recommendations from our range of Integrative Medical Solutions. To proceed with a purchase, you may contact our team by phone or email. All orders for Schedule 4 Medications (including peptides) must be reviewed by our Medical Team and prescribed by our doctor before being sent to a partnered pharmacy for compounding and dispatch.
Please note that our licensed doctors will only prescribe your order if the products are suitable for your wellness goals and there are no contraindications with your current medical information.
Completing an Expert Consultation is a prerequisite to unlocking access to our integrative Medical solutions, allowing our Medical Team to determine whether or not you are suitable for our prescription products. As required by TGA guidelines, we are not permitted to discuss Scheduled medical products or treatments unless a patient has been deemed suitable.
By completing a consultation and sharing your complete medical history, we can provide you with the highest quality of care we have to offer.
At Elderi, we provide a range of Expert Consultations tailored to women’s health and hormonal wellness. Our standard medical consultations are conducted by our experienced partnered doctors from MedX Consulting, ensuring personalised wellness diagnostics and accessible treatment plans. Additionally, we offer consultations with our naturopath to explore and support your unique wellness journey further.
While you do not need to provide our doctors with any pathology results before ordering, we highly recommend completing a Pathology Review and Consultation with our partnered doctors at MedX Consulting to gain a better understanding of your current hormonal health.
Our doctors can also review results from any hormone-related pathology tests you have taken within the past 12 months. This analysis will help our doctors recommend the most appropriate hormone therapies and wellness products to support your health journey.
While you do not need to have an Expert Consultation before ordering, we highly recommend completing an Extensive Pathology Review and Consultation with our partnered doctors at MedX Consulting.
This will help you gain a better understanding of your current hormonal health and wellness needs. The insights gained from your pathology results will enable our doctors to recommend the most relevant therapies and products, maximising your overall results. This may include options from our range of Medical products and programs, which are only available upon having your information reviewed by our Medical Team.
No, you do not need to consult with your GP to order products from Elderi.
Our licensed and registered doctors will only prescribe scheduled products after our consultation and screening process is complete. Prescriptions will be provided only if they are deemed suitable for your wellness goals and if there are no contraindications with your current medical information.
If you have any questions regarding which products are most suitable for you and your wellness goals, we offer a range of medical consultations with our Product Specialists, Medical Team and doctors to help you make the most informed decision
If you are having difficulties placing your order online, please contact our Patient Care Team and they will be able to assist you by processing your order over the phone.
To order any products within our Medical range, you must be a registered Elderi patient who has had a consultation with our Medical Team. If these steps have not been completed or our doctor has yet to review your medical history, our Patient Care Team will be unable to assist you.
Unfortunately, after your order has been reviewed and scripted by our doctors we are unable to change it.
If you believe you have made a mistake in your order and it has not yet been scripted by our doctors, please reach out to our Patient Care Team immediately so they can assist you.
Payment & Pricing
All Elderi orders have a flat rate of $25 applied for shipping. Shipments are sent express with StarTrack Premium Couriers. Medical orders are sent cold-packed from our compounding pharmacies with ice packs to ensure your medications remain cool during transport. By cold packing our products, we ensure they can withstand up to 10 days in transit.
All of our products are priced to include our doctor’s prescribing fee. There are no hidden fees after registration or purchase.
Every private health insurance provider has their own set of policies and plans. We cannot confirm whether your particular provider covers a rebate on any of our products. Please contact your health insurer to check your coverage. If they require any further documentation such as invoices or dispense receipts, please contact our Patient Care Team.
Unfortunately, Medicare benefits are not claimable for any Integrative Medical Solutions or supplements Elderi provides.
As we are a privately owned and operated company, at this time we cannot accept concession or veteran cards.
Our debit/credit card transactions are supported by Stripe and accept all Visa, MasterCard and Amex payments. We also offer Direct Bank Transfers as an option at checkout. And if you want to buy now and pay later, our products can be purchased with AfterPay.
Yes, you can buy our products now and pay later with AfterPay. During checkout, you can select AfterPay as your payment option.
During checkout select bank transfer as your payment option. Your order confirmation email will contain our bank details and instructions on how to proceed with your payment. Please note that it can take up to 3 business days for your payment to be received and orders are not processed until the funds are cleared. For any further questions regarding bank transfers, please contact our Patient Care Team.
The charges on your bank statement will appear as “Elderi”.
If you have placed an order but have not received confirmation via email, please check your junk box. If you can still not find a confirmation of your order please contact our Patient Care Team.
Shipping, Tracking & Delivery
When you place your order, please allow 5-7 business days for our Medical Team to process it and for our doctor to complete the prescription. You will receive updates via email when your order has been sent for medical review, when it has been sent to the pharmacy for compounding and when it has been dispatched.
Our Medical products are compounded to order and therefore the pharmacy may require an additional 10-14 business days to compound your order after receiving the script.
This is dependent on whether or not our courier deems the delivery address suitable to be left without collection. If you live in a unit or high-traffic area, it is unlikely the courier will leave your package unattended.
Even if the ice packs are melted upon delivery, the medication should remain uncompromised so long as you immediately store them in the fridge. If you have any concerns or if the internal packaging is damaged, please take photos of the condition of your package and contact our Patient Care Team as soon as possible.
Please allow 10-14 business days for your order to be processed before dispatch. After it has been shipped, you can expect to wait 1-3 days for delivery. If you have not received any updates beyond these times, please contact our Patient Care Team with your order number ready for reference.
No, we do not offer collections at local pharmacies. As our products are specialised medications that are compounded to order by our partnered compounding pharmacies, none of our medications are available for direct collection or pick-up.
We are not able to deliver orders to PO Boxes or Parcel Lockers as our shipments are usually cold-packed and require a signature on delivery.
If this is the only option for you, please get in touch with our Patient Care Team to discuss which alternative postage options are best for you.
Your order can be delivered to a business address if required. Please ensure you include your company’s business name during the checkout process in the ‘Company Name’ field.
Unfortunately, once your order has been dispatched to our couriers we are unable to change the delivery address. If you have any concerns, please contact our Patient Care Team.
Our compounding pharmacies can post your order to any address accepted by StarTrack’s Premium Courier service.
Some remote areas in Western Australia, Northern Territory, and Tasmania may require an additional 1-2 business days in transit time, even with express delivery. Due to this, our pharmacy does not send cold packaged items on Thursdays or Fridays to avoid additional weekend transit times.
Our products can withstand up to 10 days in transit due to being cold-packed, so the additional transit time should not affect the efficacy of your product. If the ice packs are melted upon delivery, the medication should remain uncompromised so long as you immediately store them in the fridge.
If you have any concerns or if the internal packaging is damaged, please contact our Patient Care Team as soon as possible.
As an Australian-owned and operated medical company, we are only able to prescribe and deliver our products domestically. A wide range of our medical products are classified as Schedule 4 Medications in Australia which require a prescription from a licensed, registered Australian doctor.
If you are a patient in New Zealand and have a New Zealand script you would like filled by our company, please get in touch with our Patient Care Team for further assistance.
Shipping costs are dependant on where your order is being dispatched. Goods sent from our warehouse have a flat rate of $10. Goods sent from the compounding pharmacy have a flat rate of $25. Shipping to New Zealand is a flat rate of $99 regardless of location. If you order multiple products to be dispatched from multiple warehouses, you will only be charged once for the highest shipping class (e.g. If you order a booster shot from the pharmacy and a sharps container sent from the warehouse, you will only be charge $25.)
Your order will be shipped from our head office in Brisbane and our partnering compounding pharmacy in South Australia.
Please allow 2-7 business days for domestic shipments. International shipping can take up to 7-14 business days.
Yes – once your order has been shipped you will receive your tracking number from Australia Post. This will be on both your dashboard and sent via email.
Refunds & Returns
Unfortunately, we do not offer refunds.
According to Australian health regulations, once the products have left our pharmacy (even if they are unopened) they are no longer considered to be in saleable condition. Therefore for safety reasons, we are unable to offer exchanges for any products that have left the pharmacy.
If you have any concerns about your products, please contact our Patient Care Team as soon as possible for a resolution.
In the unlikely event that something was missed from your order, please contact the Patient Care Team immediately.
If for any reason you need to cancel your order, please contact our Patient Care Team as soon as possible. If the order has already begun compounding or has been dispatched by the pharmacy, the order unfortunately cannot be cancelled.
Please dispose of any unwanted medication safely.
At Elderi we strive to ensure each customer receives their order in perfect condition. However, once it leaves the pharmacy and enters the courier’s care, it is no longer our responsibility.
In accordance with Australian consumer rights, all risk of loss or damage to goods passes to the consumer once the package has been dispatched. When goods are in transit, the responsibility falls to the courier company.
We ensure that your goods are packed securely and dispatched undamaged, however in the unlikely event that your order is damaged or lost in transit please contact our Patient Care Team as soon as possible to alert us.
Please provide a detailed description of what has occurred, photo of the damaged product (if applicable), along with your order number, name and best contact details. We will make it a priority to rectify the issue as soon as possible.
Elderi will not be responsible for issuing a refund or covering any loss or damage, and you will also need to report to the courier company as soon as possible to lodge your complaint. Elderi will help in any way possible to ensure that you have all the appropriate documents required to substantiate your claim.
Unfortunately, we do not accept returns.
Our products are compounded to order and prescribed to the account holder. These products cannot be returned to the pharmacy or re-prescribed to another patient per Australian health regulations.
If you have any concerns or if the internal packaging is damaged upon delivery, please contact our Patient Care Team as soon as possible.
Medical Products
Yes, we recommend starting your hormones or medications as soon as you receive them to ensure you complete your course before the listed expiration date. Please place an order only if you are prepared to begin your medications immediately.
Results vary for each woman, as individual wellness goals and hormonal needs differ. The Integrative Medical Solutions and products prescribed are tailored to each patient, with varying dosages and cycle lengths. Because of this, it’s challenging to provide a precise timeline for when you might see or feel results. Initial cycles may need to be repeated to allow your body to adjust to the new medication. Our dedicated Medical and Patient Care Teams will guide you through any necessary adjustments to your dosing during your treatment.
For questions about your specific cycle or course length, please reach out to our Patient Care Team for personalised assistance. We’re here to support you every step of the way.
Once your order has been approved and scripted by our doctor, the Medical Team will email your personalised dosing information to your nominated email address. If you cannot find your dosing and administration information email, check your spam folder before contacting our Patient Care Team.
It is essential for both your safety and the effectiveness of the medication that you carefully follow these instructions.
For your safety and to ensure the effectiveness of your medication, it is essential to follow the exact dosing instructions emailed to you by our doctor. Any changes to your dosing, including increases or decreases, will be communicated directly via email. Please do not adjust your dosing without prior instruction from our Medical Team.
If you feel you should be approved to increase your dosing please contact the Patient Care Team for more information.
Some of our medical products are available as subcutaneous injections. Please see here for precise instructions on how to administer these injections.
Yes. All injectable product orders will be delivered to you with a generous amount of administration syringes and alcohol wipes included from our pharmacy.
Used syringes and needles are considered medical waste and must be disposed of in a sharps disposal container. You can purchase one here, or find one at your local pharmacy. Once your sharps container is full, they can be safely disposed of at a local pharmacy, hospital or designated safe disposal location.
If disposed of incorrectly, you place the health and safety of community members and waste management workers at risk. Please do not throw your used sharps in the rubbish bin.
If you are experiencing a reaction to a medication, stop taking it immediately and contact our Patient Care Team. Common reactions may include rash, hives, swelling, headaches and nausea.
If your reaction is life-threatening, please call 000 immediately.
Please check the label on your products to find the expiration date. Medication that is past its expiration date should not be taken.
Medication that is past its expiration date should not be taken. If you are concerned about the safety of your hormones or medication or believe there has been an error with your medication’s expiration date, please contact our Patient Care Team.
No. Our Medical products are compounded and prescribed for use by the account holder only.
Under the Drug Misuse and Trafficking Act 1985, is against the law to order prescription medications for someone else under your name, or to possess or administer scheduled medication that was not prescribed to you.
As a part of the order process, your script is sent directly from the doctor to the compounding pharmacy. If you require a copy of your prescription for work, travel, or insurance-related purposes, please let us know during the checkout process or get in touch with our Patient Care Team for further assistance.
You will receive dosing instructions via email from the prescribing doctor. Please be sure to check your junk mail. If you cannot find your dosing, please contact us directly.
About Peptides
The range of prescribed medications, hormones and peptides available at Elderi are classified as Schedule 4 Medications. The products are legal in Australia when obtained with a prescription from a licensed, registered Australian doctor and compounded in an approved compounding pharmacy.
Please note it is illegal to import and export peptides to and from Australia. If you intend to travel while completing a treatment plan that includes peptides, please check with your airline and the local laws in your destination country regarding the use of peptides.
Depending on the medication, the product may appear on certain drug tests.
Peptides are a chain of amino acids, similar to proteins, therefore they will show on a protein urine test. It is important to check with your workplace to see if your medications or peptides are on a banned substance list. If required, we can supply a copy of your prescription and a medical letter for you to provide to your employer.
In many frequently drug-tested sporting codes, peptides can be a banned substance and therefore cannot be used. Please check with your governing body before placing your order.
Your Personal Information & Data Security
Your privacy is important to us. Your medical information will only be accessed by our Medical Team during the screening, consultation, and medical review process when scripting. Your personal contact information may be used for email marketing purposes with your explicit consent and permission. If your preference is to not receive marketing from our team, you can opt-out at any time by unsubscribing or contacting our Patient Care Team for assistance.
All patient medical information is stored on a secure medical-grade database and features data encryption, multi-layered barriers against unauthorised access, and protection from malicious attacks. Our medical database complies with all Australian standards and regulations, including the Privacy Act 1988, and is hosted separately from our storefront to ensure your personal information is stored safely and securely.
Your medical information will remain confidential and is only accessible by our Medical Team. It is reviewed before, during, and after your consultation to determine your medical needs. Our team is dedicated to providing the highest standard of care, and as such requires your completed medical history to help recommend the right products to you.
As a medical company, we value and protect our patient’s privacy at all times. To prescribe our products and medications, we are required by Australian Law to collect and store relevant personal information and medical history. Your medical information will only be accessed by our Medical Team during the screening, consultation, and medical review process when scripting.
