Frequently Asked2024-07-11T15:13:40+10:00

How can we help?

I’m having an allergic reaction, what should I do?2024-07-11T13:08:13+10:00

If you are experiencing a severe allergic reaction, please call 000.

If your symptoms are mild, please cease using your product. You can contact us directly to find advice on what to do next.

Where do I find the dosing for my booster shot?2024-07-11T13:08:57+10:00

You will receive dosing instructions via email from the prescribing doctor. Please be sure to check your junk mail. If you cannot find your dosing, please contact us directly.

How to dispose of syringes?2022-07-29T13:49:32+10:00

You can purchase a sharps disposal container on our website, or alternatively you can dispose of them at your local medical disposal clinic or at a selected pharmacy. Please do not place used syringes inside your household bin.

Where can I administer my booster shot?2022-07-29T13:49:08+10:00

Booster shots are to be administered via subcutaneous injection, into the first layer of fat in the lower abdomen area (anywhere from bottom of belly button to top of underwear line)
How to take your booster shot

What payment methods do you accept?2022-07-29T13:33:30+10:00

Credit Card / Debit Card

Paypal via Stripe

Apple Pay

My order was lost, damaged or missing something2024-07-11T13:09:11+10:00

We will ensure that your goods are packed securely and dispatched without damage, however in the unlikely event that your order is damaged or lost in transit, please can contact us directly

Can I get a refund?2024-07-11T13:09:27+10:00

You cannot get a refund for a change of mind. However, if your bottle, vial or packaging is damaged, please can contact us directly.

What is Elderi’s return and refund policy?2022-07-29T13:29:27+10:00

Once your order has left our pharmacy/warehouse, it is no longer Elderi’s responsibility. While your package is in transit, responsibility falls to the courier company. In accordance with Australian consumer rights, once your package has been dispatched all risk of loss or damage falls to the consumer.

Please contact us if you have any issues with your order at admin@elderi.com.au

What are the different shipping charges?2024-07-11T13:05:29+10:00

Shipping costs are dependant on where your order is being dispatched. Goods sent from our warehouse have a flat rate of $10. Goods sent from the compounding pharmacy have a flat rate of $25. Shipping to New Zealand is a flat rate of $99 regardless of location. If you order multiple products to be dispatched from multiple warehouses, you will only be charged once for the highest shipping class (e.g. If you order a booster shot from the pharmacy and a sharps container sent from the warehouse, you will only be charge $25.)

Where is my order coming from?2022-07-29T13:26:50+10:00

Your order will be shipped from our head office in Brisbane and our partnering compounding pharmacy in South Australia.

What is your shipping turnaround time?2022-07-29T13:17:44+10:00

Please allow 2-7 business days for domestic shipments. International shipping can take up to 7-14 business days.

Will I get a tracking number for my order?2022-07-29T13:17:04+10:00

Yes – once your order has been shipped you will receive your tracking number from Australia Post. This will be on both your dashboard and sent via email.

How can I contact support?2024-07-11T13:09:42+10:00
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